Track A Shipment
Track a Shipment
International tracking is currently agent-assisted: enter your Interdoc waybill number and your email, and we’ll respond promptly with the latest status from our destination partners. We’re rolling out an automated tracking system soon — for now, every request is handled personally by our SA-based team.
What you’ll need
- Your waybill number — begins with
INTfollowed by a six-digit order number (e.g.INT000042). You’ll find it on the booking confirmation email, on your printed waybill, or in your account under Orders. - The email you booked with — so we can confirm you’re the sender or consignee on the shipment.
How long it takes us to respond
Tracking requests are answered during South African business hours (Mon–Fri, 09:00–17:00 SAST). We typically respond within a few hours. If your shipment is in destination customs, we may already be working on a clearance update before you ask — but submitting a tracking request flags it for a fresh status pull from our destination-country agent.
Other ways to reach us
Phone: 086-9990-559 · WhatsApp: 086-9990-559 · Email: admin@interdoc.co.za